As a client of PUFFIN Technologies, you agree to be bound to the terms below. Please read the agreement patiently and carefully.
Agreement Between PUFFIN Technologies & Customer
This agreement represents the complete agreement and understanding between PUFFIN Technologies (here-in-after referred to as the service provider or PUFFIN Technologies) and the account holder (here-in-after referred to as the customer/client) and supersedes any other written or oral agreement. Upon notice published online via PUFFIN Technologies' services, PUFFIN Technologies may modify these terms and conditions, amplify them, and/or modify the prices, as well as discontinue or change services offered without prior consent of existing or prospective customers.
PUFFIN Technologies offering a perfect solution for business websites, Cpanel Linux Hosting services on a shared server, VPS, Semi Dedicated, Dedicated Servers are allow you to control, configuration, power, and accessibility that you require. When such is the case, you need to consider a dedicated server solution. You can fully control account setups, software installations, user modifications, and data backups using your Cpanel Hosting Account or maintain your email accounts using web mail services.
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domains you are signing up under. Incase of payments through Paypal or credit card, your account will be instantly activated.
All work done on web sites for our customers is subject to our standard Terms and Conditions, which are outlined below.
IMPORTANT: This agreement sets out the terms on which PUFFIN Technologies is prepared to provide services to you ("the Customer")
Use of Services
All services provided by PUFFIN Technologies may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
Zero Tolerance Spam Policy
PUFFIN Technologies is committed to a zero-tolerance, anti-spamming policy. Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a PUFFIN Technologies server, and selling or distributing software facilitates spamming.
System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Either party may terminate this Agreement without notice if the other is in breach of a material term or 90 days of receipt of a written notice to do so specifying the nature of the breach.
Either party may terminate this Agreement in the event that the other convenes a meeting of its creditors (or if a proposal is made for any composition, scheme or arrangement for the benefit of creditors); becomes unable to pay its debts as and when they fall due determined; commits an act of bankruptcy or if a trustee, receiver or administrative receiver is appointed in respect of all or part of its business or assets; or has a petition presented against it for the purpose of considering a resolution or other steps are taken for the winding up of the other party (other than for the purposes of solvent amalgamation or reconstruction).
The rights and obligations of the Company and the Customer contained shall survive any termination of this Agreement. Termination of this Agreement shall be without prejudice to any rights, which have accrued to either party prior to termination.
Renewals & Suspensions
You will receive email reminders before the end of the billing cycle as a reminder to renew or cancel your services. These reminders will be sent to you 30, 15, 7 and 1 day prior to payment due date. If a service is unpaid prior to the expiry date, it will be automatically suspended. In the case of domain names it will be lost. If the service is still unpaid for the next 60 days, the account will be deleted & all data lost. It is your sole responsibility to renew, pay and/or cancel the services purchased from PUFFIN Technologies.
Any errors in the site due to work carried out under this agreement will be corrected immediately during 30 days after the site is signed off.
After the 45 days warranty period the Customer may expect to receive basic technical support by phone or email. If the level of support required is high the Company reserves the right to charge for it.
PUFFIN Technologies reserves the right to sub-contract hosting services and may change this sub-contractor without giving notice. The Company does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. The Company may change the type of hosting account used for customer's whose site uses an unusually high level of bandwidth. If additional fees become payable, the Company will give the customer 30 days notice. The Company will not guarantee to host any site that causes detriment to the operation of any other sites or systems.
Bandwidth Usage [applicable for hosting clients only]
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
PUFFIN Technologies does not allow the publishing of any pornographic materials on the web servers. We reserves the right to refuse, cancel, or suspend service at our sole discretion. We may update our terms and conditions at any time without any prior notice.
PUFFIN Technologies reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle.
PUFFIN Technologies will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
Changes to the Terms of Service
PUFFIN Technologies reserve the right to revise these policies at any time without notice.